Bilingual Front Desk Reception

About the Position:

OCP is a behavioral and mental healthcare agency for children, youth, and their families. The front desk serves as the first point of contact, in person and on the phone. We’re looking for someone who will create a welcoming front office environment for clients, families, visitors, and staff; someone professional and courteous with a positive attitude. This is an English/Spanish bilingual position.

This busy role also supports daily administrative operations including scheduling appointments and meetings, maintaining records, coordinating office logistics, and safeguarding confidential information. The ideal candidate is detail-oriented, customer-focused, and highly organized. 

This is a full-time position. 

Minimum Job Requirements:

• Two years’ experience in reception, front desk, or administrative support, either in a healthcare or client-facing environment. Strong interpersonal and customer service skills. 
• Proficient English/Spanish bilingual communication skills, with the ability to assist Spanish-speaking clients and families. 
• Skilled in the Microsoft Office Suite applications, including Outlook and Teams. Very comfortable learning new programs and software, including the Electronic Health Records system. 
• Adept at coordinating complex schedules, appointments, meetings, and related administrative logistics. Strong time management, organization, and attention to detail. 
• Experience working on a well-functioning team. 
• Ability to maintain HIPAA confidentiality and handle sensitive client, organizational, and staff information with complete discretion. 

Our Ideal Candidate:

• Skilled helping people from all walks of life feel welcome. Maintains a respectful, open, and accepting attitude towards others.  
• Remains calm with clients who may use challenging or offensive language. 
• Thrives working with colleagues in a positive, collaborative, and solution-focused environment. 
• Excellent communication skills.
• Experience with an automated appointment reminder system preferred.

Essential Responsibilities:

Front Office

• Greet and assist clients, families, and others in a professional, courteous, and proactive manner. Maintain an organized and welcoming lobby and reception area throughout the day. Maintain first floor rooms for daily use. 
• Provide bilingual support for Spanish-speaking families. Assist the intake coordinator, therapists, and others as needed. 
• Answer, screen, and direct incoming calls promptly and accurately.  
• Manage complex therapy room schedules, appointments, and conference room reservations using Outlook Calendar, client appointment/reminders software, and related organizational systems.  
• Help coordinate reservations for clients needing onsite childcare. Also provide break coverage for childcare staff as needed. 
• Work in Electronic Health Records system. Protect the confidentiality and security of all information and records pertaining to clients and staff. 

Operations and Administrative Support

• Maintain organized document management and records systems. Support administrative staff with regular recurring duties. 
• Manage projects involving data entry, printing, preparing binders, and other projects as needed.  
• Manage the workroom behind reception as well as multiple inventory systems and assist with purchasing.  
• Reliably complete other related duties as assigned and with a reasonable degree of oversight. 

Benefits and perks:

What We Offer:

• Welcoming team atmosphere, flexibility, and appreciation for having a life outside of work.  
• We model and promote communication that fosters connection, respect and honoring each other’s strengths and differences.   
• An opportunity to change the lives of young people and their families.  
• Competitive benefits: Comprehensive medical and dental insurance, including prescription, vision, and alternative care coverage (90% employer paid), life insurance, employer retirement contributions to 403(b) plan, and more. 
• Paid time off: 33 paid holiday and vacation days/year, separate accrual for sick time. 
• Dog friendly office, fun staff social events, people-centered culture. 

Employment Details:

Job Title: Receptionist

Reports to: Office Supervisor

Classification: Salary, Non-Exempt

Job Grade 10: $45,393 to $47,050 depending on education, experience and pay equity differentials.

Eligible for increase at 6 months, up to 3% of compensation. Excellent benefits package, work culture, environment.

Anticipated start date:  September 1, 2026

Location: In person, at 1170 Pearl St. Eugene, OR. Must be able to reliably commute or planning to relocate before starting work.

Culture and Environment:

We are committed to creating a work environment and culture where our team members grow and thrive. OCP offers flexible work hours, a friendly team atmosphere including staff social events and a dog-friendly office environment. Of course, we are focused on our business, but productivity and flexibility go hand in hand.

We acknowledge that one marker of a healthy organization is strong connections among staff. We strive to maintain an environment where colleagues take time to learn about one another and celebrate diverse ideas and interests. We connect with people in a friendly and outgoing way and respond quickly and supportively to changing situations or conditions. We collaborate as a team and enjoy bouncing ideas off of each other.

Diversity, Equity, and Inclusion:

Oregon Community Programs is an equal-opportunity, affirmative action employer that values diversity. We are committed to creating a diverse workforce by hiring people who bring new perspectives and experiences to our team. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

DIVERSE CANDIDATES ARE ACTIVELY ENCOURAGED TO APPLY:
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that person may be one who comes with relevant transferable skills from a variety of sources and experience.